BRAC IT Services · CRM platform
Rule-driven sales operations
Built backend capabilities across accounts, contacts, leads, opportunities, quotes,
campaigns, territories, products, and configurable pipeline boards.
- Kanban transitions with validation, idempotency, rank ordering, and audit history.
- Territory and assignment rules with schedule checks and duplicate-assignee protection.
- Separated API, service, mapping, persistence, and rule-evaluation responsibilities.
Spring Boot · PostgreSQL · Flyway · Redis · RabbitMQ · OpenAPI
BRAC IT Services · Ticketing platform
Support operations, routing, and SLA visibility
Developed backend flows for intake, triage, comments, forwarding, team operations,
notifications, metadata, and service-performance tracking.
- Least-loaded team routing, absence-reliever behavior, and workload updates.
- SLA/KPI tracking alongside activity logs, flags, comments, and configurable fields.
- Focused services for assignment, forwarding, feedback, workload, and metadata.
Spring Boot · PostgreSQL · Redis · RabbitMQ · Quartz · JPA/Hibernate